FAQ

Most likely your damage, if sudden & immediate is covered by your insurance company and you will need a Plumber if a pipe burst or a drain backed up. What you may not know is Pulido Cleaning & Restoration can get highly trained & certified Water Mitigation Technicians and a Plumber out to you quickly. This will save you time, money & stress!

Water Damage Mitigation

By this point you may have noticeable damage. What you may not know is some of the damage may be reversible! Specially trained Technicians know how to find the extent of damage to your home or office and setup equipment to minimize and even reduce the damage which has occurred! Certified ASD (Advanced Structural Drying) Technicians understand the science behind proper air movement and de-humidifying application. Yes, there is a science to it. This matters to you because it saves you a lot of money and can prevent full replacement of structural materials which often won’t be covered by the Insurance Company without proper drying in place first.

Safety & Security

It is very uncomfortable to have strangers in your home during a stressful situation! Proper Restoration Companies have Technicians who are background checked and offer ways for you to verify. Preferred Vendor level Restoration Companies will have already vetted many different Contractors such as Plumbers and Carpenters including background checks and DMV reports. A standard is held at a higher bar for all parties in the restoration process in order for a company to maintain the Preferred Vendor status. Basically you don’t need to call a ton of Contractors to fix your home or office.

Definition:

A number of possible damages caused by water intruding or penetrating structural cavities enabling destruction of a material or system by processes such as rotting of wood, fungal or mold growth, rusting of steel, de-laminating of materials such as plywood, and many other types of damage.

Water damage from the insurance agency perspective is called a “Loss.” The damage may be minor such as water spots and discoloration, or it may be catastrophic such as flooding or causing rotting of structural wood and/or materials. Water damage is one of the most common causes for homeowner insurance claims.

The Water Restoration Process

The process required to mitigate the damage to property and restore that property back to pre-loss conditions is called the "Restoration Process." When damage occurs to any property due to weather, vandalism, natural disaster or fire, restoration companies begin their process by mitigating the damage. This is when trained & certified Technicians assess the damage and use advanced structural drying techniques to prevent further damage. Once that is complete; repairs begin after the plumber or expert fixes the cause of the damage. Once repairs or reconstruction is finished, the Restoration Process is complete.

We are a family owned company founded in 1989 by Craig Pulido. The quality standard we represent makes us the Most Trusted restoration company in the Inland Empire! We handle the Restoration Process as if you are family and we complete it start to finish. Over our 26 years in business we have developed a list of trusted & vetted sub-contractors for plumbing, repairs, & specialized services needed for the Restoration Process.

Please know we background check all of our employees and Vendors on our list. Everyone involved in the Restoration Process is properly trained, certified, vetted and background checked!

Yes! We have live staff ready to take your call 24/7 365 days a year. We understand this is an Emergency Service industry and clients can't wait when disaster strikes their home or property. In the off-hours we always have personnel on-call ready to help.

You can expect excellent customer service no mater the hour of your need. Call us now: (951) 296-9090

Our (951) 296-9090 number is routed to more than 10 lines at anytime. If you can call out we can help you.

In the case you can't call out, but you have the Internet we will be available online to receive your communications.

We will immediately dispatch a Technician to your home the moment you provide us the information we need to help you. You can expect our Technicians to arrive within 90 minutes from the moment you allow us to help.

If you are in need of professional services like plumbing we will dispatch the closest Vendor in your areas from our trusted & vetted list.

Yes! We have developed a system to help you start to finish. Once our Technicians determine the extent of damage and provide you with their assessment we ask you to sign the work authorization. From there we can handle everything for you. Our Technicians begin setting up equipment to provide the advanced structural drying necessary to prevent any further damage. We can assist in getting a plumber or specialist from our trusted & vetted list out to fix the cause of the damage. After that we move your project into the repair & reconstruction phase of the Restoration Process. We will get your property back in order as quick as possible.